Non-Discrimination Policy

Upstate University Hospital does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or publication in its programs, services, and activities, or in employment. For further information about this policy, please contact the Section 504 Coordinator at 315 464-5597.

Guest Services

University Hospital offers a number of guest services to patients and patient families including:

  • Ambassador Services
  • Gift Shop
  • RiteAid Pharmacy
    University Hospital, Room 1512
    Hours: Mon-Fri, 9 am - 6 pm; Sat, 9 am - 1 pm
  • Parking Services (including a shuttle)
    Parking discounts, weekly & monthly
  • Dining at University Hospital
  • TV, Phone and Intranet Service
  • Breast-feeding Rooms – Contact Patient Relations at 315 464-5597
  • Library Resources
    The Upstate Health Sciences Library offers a variety of health information resources to patients and families including the Family Resource Center.
  • Interpreter Services
    Interpreters are available free of charge for those who do not speak English or are hearing impaired. Please talk with your health care team if you feel this would be helpful during your stay. You may choose to bring your own interpreter, however Upstate University Hospital will not pay for their services. Please contact the Continuum of Care Department at 315 464-6161 for more information.
  • Spiritual Care
  • Legal Services
    The Legal Aid Society of Mid-New York, Inc. External link is a not-for-profit law office providing free legal information, advice and representation to people who can't afford a lawyer.
    Location: 472 South Salina Street, Suite 300
    Syracuse, New York 13202
    Phone: (315) 703-6600
    Fax: (315) 671-0062
    Serves: Cayuga and Onondaga Counties
  • Accommodations for Out-of-Town Guests